SHIPPING

We will endeavour to process and ship your orders by the same or next working day of receiving your order. Standard delivery within the Sultanate of Oman takes between 4-5 working days from the date the order is shipped.

During this launch phase, free shipping is not available on any order value. A delivery charge will be calculated and shown at checkout based on the size, weight and destination of your order.

Delivery to areas outside our standard service area within Oman may incur extra charges and additional transit time. You may be required to pay applicable customs duties or fees as levied by Omani customs authorities on shipments originating outside the Sultanate; we have no control over these charges and are unable to calculate what they may be in advance. Certain products imported into Oman may be subject to customs duties or government fees where applicable.

Certain products imported into Oman may be subject to customs duties or government fees where applicable.

Shipping Rating

All online transactions are subject to fraud prevention and verification procedures. We reserve the right to refuse or cancel any order where fraudulent activity is suspected.

RETURNS & EXCHANGES

Accidents happen. Whether you ordered the wrong part or realized afterwards that you wanted to upgrade, Al Ershad offers a no-hassle return and exchange policy to help you get the right product you need. Unless specifically stated on a product page, the following policy applies to all Al Ershad Oman online purchases.

Exchange or return is possible only within 7 days from the date of delivery, subject to the terms herein and without prejudice to your rights under Oman's Consumer Protection Law (Royal Decree No. 66/2014).

No exchange or return shall be made without the original invoice and warranty card, and the product (including the unit carton) must be returned unused and unopened (original seal not broken) along with all accessories and any free-of-cost (FOC) items, if applicable.

No exchange or return shall be made for the following product categories: Software, Cartridges & Toners.

Returns or exchanges will not be accepted for items covered under the manufacturer warranty, as specified on the product page or manufacturer's warranty documentation.

To complete your return or exchange, we require a receipt or proof of purchase. It is the customer's responsibility to deliver the item back to the Al Ershad office, or Al Ershad may be able to arrange collection via courier at a nominal rate.

Once your return is received and inspected, we will email you to confirm receipt of the returned item, and to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.

Selected products listed as “On Request” items are not eligible for return.

Shipping costs on returned products are the customer's responsibility, and shipping costs charged at the time of purchase are non-refundable. If Al Ershad is required to pay shipping charges on a returned product/shipment, such charges will be deducted from the refund amount.

These terms shall be governed and construed in accordance with the laws of the Sultanate of Oman.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and to notify you of the approval or rejection of your refund. If approved, your refund will be processed via Tap Payments to your original payment method within a certain number of days.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

CANCELLATION

All online payments for the Oman store are processed securely through Tap Payments. You may request to cancel an order at any time before it has been dispatched by contacting our customer support team. Once an order has been dispatched, it cannot be cancelled and must instead be handled under our Returns & Exchanges policy above.

If your order is cancelled before dispatch, the full amount paid will be refunded to your original payment method via Tap Payments, with no cancellation fee applied.

WARRANTY POLICY

We hope you're happy with your purchase! Should you have a problem with it, we offer a Standard Warranty that covers most items for a period of 1 to 3 years (as stated in the product description). In most cases, the warranty is provided by the official manufacturer and its service centre, ensuring the product is handled by trained professionals.

For any product issue, you may approach the respective brand's service centre in the Middle East or return the item to the Al Ershad office. We can also arrange a pickup, charged at a nominal rate.

TRADE RESTRICTIONS

We hereby notify that our Oman store will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with applicable Omani and international law.